David P.

Had prefect credit (800 range) for 20 years until US Bank ruined it. They reversed 3 of my car loan payments for no reason (not one of the 25 reps and mangers I spoke to over the pat 2 weeks can explain why) and then notified all 3 bureaus that my account is delinquent and is not Paid As Agreed for 90 days. Every call to their customer service in attempt to get an explanation and a resolution turned out to be futile. After more than 12 hours of phone time including alot of hold and transfers from one person and department to the next (Customer Service, Credit Dispute, Lease Solutions, Loan Support, Lease Maturity, End of term, Total Loss and more).
The best answer I was able to get was we will open an investigation that can take up to 30 days. Its more than 30 days later and still no explanation. Stay away from this bank until they figure out how to manage their business. Obviously the system or someone at US bank made a mistake which should have never happened but is understandable. What is not reasonable and inexcusable is the inability to fix it. If not after the first call then the second or third communication. Does this kind of customer service still exist in 2019! STAY AWAY FROM US BANK.