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David n.

Contributor Level

Total Points
80

1 Review by David

  • DigitalRiver

3/7/21
Verified purchase

Hidden cost of import duty when product is same price in Argos less. Surprize demand for import duty. The selling web Site is out of date and misleading. Has just been changed and updated. I logged onto UK selling site and paid Vat. Then delivery company wants me to pay import duty! Why tell me this after I purchased and paid. Phoned them up and complained. Now awaiting a refund to process. The delivery company said they attempted delivery but did not even make a visit. Now need to reject because the delivery company offered return to sender on log on. So I logged on. Delivery company says I cannot change delivery to return to sender, not an option. I will reject when it arrives then. Most annoying part I would not have made the order if I knew the wanted another £46 for import duty. Yet their site says free shipping! And assumed delivery included. After all paid on UK web link but was using the pre Brexit web pages with where last updated with terms in 2014.

Tip for consumers:
Don't use Digital River.

Products used:
Digital River for Lenovo Tablet terms and conditions are in breach of the 2015 consumer law.
They have since changed their Webb site but I was on the pre Brexit site after Jan 1st 2021

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