David M.

STAY WELL AWAY FROM THIS COMPANY. THEY ARE LIARS WHO WILL TAKE YOUR MONEY AND WILL NOT DELIVER YOUR PRODUCT OR GIVE YOU A REFUND.

7th November 2009 - Ordered Blue 50cc Mini Dirt Bike for my 6 year olds Christmas.
8th November - Payment taken from my account (told i would be emailed within 7 days to confirm delivery date)
9th November - Recieved an email with a delivery date of 4th December
3rd December (day before delivery) - Recieved an email saying that my order was in the uk waiting to be cleared through Felixtowe Port so delivery would not take place as planned. All items will be cleared over the next 12 days and will be sent out straight away to allow plenty of time for Xmas.
16th December - Email stating - We expect your order is to be delivered to your address no later then 18th December we shall keep you updated on any progress and confirm the delivery 48 hours before it arrive to your address. Do not worry despite the delays you shall not be let down as Pre Christmas delivery is guaranteed.
17th December - Recieved an email saying that I would not be recieving the bike in time for Christmas. It also stated that because they were breaking the terms of sale that trading authorities had told them that they must provide a full refund or a written delivery confirmation. I HAVE STILL NOT RECIEVED EITHER. Also the email said I would recieve a letter with his full German contact details within 10 days. Another lie!.
On the email sent to me on the 17th Dec it said that if i did not reply then he would take it that I wanted a refund and it would take place within 30 days.
IT IS NOW THE 24TH JAN AND I HAVE NO CONTACT AT ALL FROM THE COMPANY AND NO REFUND. THEY WILL NOT REPLY TO ANY OF THE NUMEROUS EMAILS THAT I HAVE SENT THEM. TAKE MY ADVICE AND DO NOT GO ANYWHERE NEAR THIS PATHETIC EXCUSE FOR A COMPANY. I AM NOW SEEKING LEGAL ADVICE AND REPORTING THE COMPANY TO WATCHDOG.