David M.

Petsmart rolled out its current site last year, and it actually has removed a lot. It now sucks so hard! You used to be able to use 6 or more gift cards... no longer. You used to be able to see your entire order history... no longer (now it is a few "recent orders"). You used to be able to edit the quantity of items in your cart... no longer (now you must delete the item and re-add it at the desired quantity). Huh? What cart will not let you change quantity of items? How is this possible they would UPGRADE their site to remove this feature? They also have no option to have an alert for when out of stock items come back into stock. What?
Me: "Hey Petsmart, I want to give you my money when this is back in stock, could you let me know when its in stock SO I CAN GIVE YOU MONEY?"
Petsmart:
"Nah, thats ok. It is so hard to code that into our site, we just cant figure it out. Plus we are just in business for fun, we dont care about making money."
They also push you to pick up in store. Gee, im shopping on your website. This means I want it shipped to me. If I wanted to go into your store I would do that. It is rediculous to pretend it is some benefit for me to pay online and then get in the car to go to the store to pick it up. Such a desperate, patronizing scheme for them to act as if this is normal.
Tons of little glitches on the site also. Add an item to your cart, and the cart pops down on the screen. When you mouse over it to go to checkout, it conveniently disappears! Huh?
The site is a complete amateur hour and has been this way for a year.