I have done quite a bit of sales with petblve over the years. Recently, I ordered a canister filter from petblvd, and when the unit arrived, there was a minor defect in the media basket. I informed the sales dept, who was quick to respond, and they contacted the product's company for me insuring that a replacement part would be sent. In the I was sent a FULL replacement filter. Needless to say I was very surprised and will continue to do business with Petblvd.com