David L.

I had the misfortune to switch to these energy 'middle men' clowns some two and a half years ago and based upon my recent experience of their, so called, customer care, I most certainly will not be staying with them.
Initially when I joined them, all appeared to be fine but within the past six months or so, things have gone from bad to simply dreadful with customer service, billing and attitude of staff at best described as appalling.
I pay for my energy usage by monthly direct debit and, by choice, I never allow my account to drift into debit with meter readings sent religiously on the 15th day of each month. Unfortunately, this is not enough to satisfy this company.
I am constantly bombarded with requests to book installation of a smart meter (although I have informed them on numerous occasions that I do not want or need one). I am seriously concerned with the unnecessary complexity of their billing together with constant increases in the cost of daily supply charges and now, without any explanation, they have taken payment from from my account for what they say, are discrepancies relating to estimated billing from two and a half years ago when I joined them. Even though all bills from day one are based on actual meter readings.
Attempting to speak to anyone at Ovo with common sense is virtually impossible, they are even in denial over the email sent to me charging my account for supposed estimated billing.
I have no idea why this company's practices have not been thoroughly investigated by the energy watchdog, they most certainly need to be, and with haste.

6 foot folding table ordered from this company with delivery date stated as 3 to 5 days.
Table failed to arrived within stated time frame, unable to contact their courier service (ITD Global)...attempted 34 times by phone but no one answering, emails also unanswered,
Contacted Foldingtables uk, told to wait 48 hours as delivery was running late...table failed to arrive.
Told the table had been damaged, then told the table had been lost in transit (unable to contact the courier to verify this).
Cancelled the order, now purchased table from elsewhere without an issue...will never use this company again and most certainly would not recommend them to anyone.

To be fair, I have been with Virgin Media for some time and have never really encounter major problems, until now.
Issues started when my contract was coming to an end and I attempted to downsize my package to basic TV, broadband and weekend phone calls only.
The smaller package supposedly included an O2 mobile phone package but it actually did not and required paying for separately.
After one month my package bill doubled because (according to Virgin Media) someone had made 62 calls in 62 minutes during the daytime from my landline phone.
I have a 'Truecall' call unit connected to my landline phone which logs all incoming and outgoing calls and none of these fictitious calls were ever made from my phone... Virgin Media refuse to listen, they are simply are not interested and refuse to discuss any details of these fictitious phone calls or where/who they were made to.
When I entered into the new smaller plan, I asked about penalty clauses with my existing package, including my Virgin Media mobile phone contract... I was assured that there would be no penalty charge at all... I have now been hit with a £24.00 'buy out charge' for my Virgin Media mobile phone contract and told 'we are sorry, you were given the wrong information'.
Virgin Media are simply no longer to be trusted at all, they are giving customers information which know to be incorrect and then offering apologies by way of excuses.
When my present contract ends, I will most definitely not be staying with them.

My account suspended by Trustpilot for no logical reason. Attempted to gain information from Trustpilot as to the reason for suspending my account but they refused to discuss the issue in detail... my last review was a negative review for a seller on Amazon advertising goods for sale which they claimed to, but did not have in stock... I suspect strongly that this was the reason for my account being suspended.
The whole purpose of review sites is to allow individuals to share genuine and honest good/bad information on companies and businesses thus allowing others to make value judgements and choices.
By closing accounts and refusing to publish genuine and honest experiences of individuals, Trustpilot have lost their credibility within the review sector and have become totally untrustworthy.
Not wishing to associate with dishonest, devious companies, I have now formally closed my Trustpilot account.

Ordered goods online from Wowcher (10/08/2021) with payment taken from credit card.
No invoice for goods, payment or delivery information received, one month on and no goods received, unable to contact via telephone... voice message 'phone number for information only', unable to contact via email... messages returned.
One of the most appalling companies I have ever had the misfortune to deal with... stay well away from this bunch of clowns... prime candidates for investigation by Trading Standards.