David L.

Call the toll free number... ask to speak to a customer service representative's Supervisor. Do not accept anything else no discounts, no back talk, just make the point that you want to cancel your order and nothing else will suffice. Ask for an email to be sent immediately to you with the cancellation number and a Supervisor's name that you you spoke to... You chose to try the product... not be sent more product or other products that you don't want any other products... but you have the ability to cancel... it works just be firm and get the cancellation completed on that phone call. If you are told the Supervisor is busy... ask for him/her to call you back... be aware that the Supervisors are aware of this situation and will break in on the call... hope this helps