David K.

I purchased a La-Z-boy leather james sofa set. Was delivered as promised and on time. Upon setup, I found the sofa to have a small wrinkle in the leather by the pull lever. I contacted Wayfair and was pleasantly surprised at how well they responded. They made sure I was totally happy with three options of which I chose one. Within a short time, they delivered a new sofa and removed the problem one. I was contacted at least 3 times from the time I made the notice until the replacement delivery and then once again to make sure I was happy with EVERYTHING. Amazing customer service.

Purchased a beautiful pre-hung round top knotty alder front door. Model ARR662SC Knotty Alder RT Entry W/speakeasy W/clavos. Absolutely beautiful door for a total of $1,785. Upon having it installed it was very obvious the top of the door jamb was out of line with the PRE-HUNG door. There was a large gap around the top. Remember the door was purchased pre-hung. All I did was have it installed. Doors4home was advised and they contacted the manufacturer and tried to act as a go between. According to Doors4home, the manufacturer kept trying to say it was my fault. Problem is that I did not construct the door or frame or attach them. Additionally, I did not buy the door from the manufacturer, nor did I contact the manufacturer. Doors4home who I did business with did nothing. From the outside the door looks great. From the inside, there is a gap at the top. Sorry I did business with them.