David H.

I think the way my mother and father have been treated is disgusting. Having sorted out a trade in deal with the company and paying the balance they received there new (second hand) scooter £1200 cash plus there old scooter. On braking the steering tiller moved forward around 3inches which felt unsafe and the seat when turning was unable to stay securely in a locked position but wanted to move around. So they took it back the very day they bought it and decided to ask for there money back. And they got a very firm NO. We will fix it and return it. They agreed and left but later decided that's not what they wanted and asked for there money back again they were flatly refused any money back. They have no mobility scooter and no refund to buy another. Trading standards informed them to write a letter and give them 2 weeks to resolve this issue, but my mother can't get around and no offer of a loan to see her through. If it's a machine you want fine but if like other you crave a good after service I suggest you go elsewhere. This is ongoing and at the Preston branch.