David C.

I booked a flight with justfly and I called the night before my flight was supposed to return home and they told me over the phone my flight had been cancelled. I wouldn't have known if I didn't call because I didn't get any notification. The representative told me I would have to go sit at the airport for hours before my cancelled flight and talk to a representative from that airline. I did some research and found out that the airline they booked me on no longer even flies out of that airport so there would be no representative at the airport. When I called back the representative bullied me and told me there was nothing he could do but book new flights which I would be charged for and I would have to pay penalties. I had to ask to speak to a supervisor 8 times before I was finally left on-hold and no one ever picked up. I was forced to book new last minute flights and I had to fly for 2 days with long layovers in different cities until I was able to make it home. I also missed a day or work. I will be filing a formal complaint as well as this is unacceptable.