David B.

This company seams to be more like drop shippers than an actual business. Placed my order and waited three weeks before I received my wheels. When I opened the wheels they were the wrong color. Looking online at my order I noticed the picture was of the wheels I thought I was getting but the description was for another color. I thought simple mistake and I will call them and simply return them for the correct wheels. I looked on there site and there wasn't any phone number for customer service. I had to send them an email and wait for someone to contact me. When I was contacted they wanted pictures of the wheels I received, pictures of the wheels on my order and my order information. I emailed all the information they requested. I was emailed back with a response that it would cost me $400 to return the wheels. After ten emails with different people with Mr. Wheel Deals and Custom Offset (the same company) I was told that $325 is the best they could do to return the wheels that the image was wrong on the website and my order. So now I am stuck with a set of wheels I don't even like. This is not a good way to conduct business. I am not trying to run Mr. Wheel Deals or Custom Offsets in the ground but customer service and accuracy is lacking at best. The shipping was not bad other than my wheels were left out in the rain but that was not there fault. I do think on a $1700 set of wheels there should have been a signature required. My case might just be an isolated case but this is how my issue was handled. Don't take the chance buy elsewhere.