David B.

I've been using Yahoo! Mail for MANY years; suffice it to say that I switched from AOL to Yahoo!, and stayed with Yahoo! Ever since. A few years ago, I started using GMail, and now use both; however, I think it's time to simply say goodbye to Yahoo! Mail. NOTE that everything described is about my PAID mail account (which, to me, makes all of this infinitely worse):

* They roll out new "features" which break existing ones. You might be tempted to say that all companies do this, and you'd (sadly) be right; but, that doesn't make it okay.
* When these new features are released, we (the users) discover them entirely by accident; there's no announcement or disclosure made. Again, just because other companies are like that doesn't make it okay. A comprehensive list of "features" and "how to" instructions that are kept current would be nice, but communication with the end-user isn't a priority.
* I spend A LOT of time trying to move items into folders, and their keyboard-actions are beyond bad: The use of a keypress to do a thing (i. E., hit the "E" key to archive, the "D" key to show a list of folders...) is great, but they simply can't process the keystrokes consistently. For example, after selecting one-or-more items, I hit "D" to bring up the list of my folders, wait a long time for it to appear, then start typing the name of the folder (which SHOULD filter the list of folders). Sadly, the processing of keys is quite unpredictable, which means that when I'm typing something to filter the folder list (such as the word "RELEASE"), it MIGHT filter the list, or it MIGHT process the keys "R" "E" and "L", which means that I'm now {"R"esponding to the e-mail, moved it to the archiv"E", and Starred it}.
* The processing of each keypress takes far too long for well-written JavaScript -- for me to press a key and have to wait 10 seconds (or longer) is unforgivable. This is especially true of hitting "D" to bring up the list of folders, which would be INFINITELY faster if they'd use a compiled list of the folders; however, my suggestion about that is being ignored.

You MIGHT think that if we continue to complain, something will improve and, until recently, I thought that, as well. But, here's the harsh reality: Why should they make things better? I mean, what's their incentive? To make things better for their users?
Most people, nowadays, simply accept things the way they are and think, "Well, that's just the way it is." Think of their inaction as a form of ghosting: They're ignoring our requests to fix things, and eventually we'll just give up. At that point, they've accomplished their goal: They have a product that people use, they've invested little-or-nothing in it, and nobody bothers them with whining about things WORKING.

It will take me a long time to move completely off of Yahoo!. But, since they've gone to a lot of effort to ignore us, it makes no sense to stay. I'm not recommending anything else, in particular -- I'm just saying that Yahoo! Is no longer a tenable option for me, and perhaps you might agree.

Best of luck to all!