David A.

I ordered two LOVE MEI cases from MiniInTheBox for my Note 5 but was shocked and pretty angry to be sent two poor quality fakes instead.

The cases that I was sent didn't match those clearly pictured and described on the MINIINTHEBOX website, and were certainly NOT original LOVE MEI cases as they were advertising. (I have an original, genuine LOVE MEI case already and was just attempting to buy two more in different colours)

MiniInTheBox initially apologised and said they would take up with their Chinese supplier but I then went through a long, incredibly frustrating (and at times exasperating) process involving multiple emails and customer tickets over several weeks to attempt to get my return shipping refunded and a refund for the cases themselves. Support tickets were continually closed as 'Complete' without the issue being dealt with, and several times I had to re-explain the whole problem by email and was asked to send screenshots of postal receipts and photos of the fake cases that I'd already previously supplied to them. It appeared that MiniInTheBox customer service staff were either unable or couldn't be bothered to look through earlier support tickets to familiarise themselves with the issue.

I've kept every item of my correspondence with them and have screenshots from their online support ticket system to verify the above. One of my worst online shopping experiences in 15+ years. At least my money was finally refunded but I would not use MiniInTheBox again after this and would advise others to proceed with caution.