David a.

I received an email receipt for a payment to Badoo's premium service for $59.63 that I did NOT sign up for (knowingly anyway) This was the only alert that I have ever received regarding a Badoo paid subscription, because if I had received an alert like this in the past, I would have resolved it ASAP. At first I thought it was a scam email since I would never pay for a service of this type, or any app for that matter. After some research I realized the charge was legit. I contacted customer support just to be told that per Badoo's 'terms and conditions' they could not refund my payment, even though I was only five days into a six month subscription. This is rediculous. I have never encountered a company that would be so inflexible as to refuse someone a refund under these circumstances. Charging someone's card without alerting them FIRST and then refusing to refund their monies is as much robbery as a picked pocket. The customery service replies were prompt, if not satisfactory, I will give them that. If you create an account with Badoo BE WARY AND BE SURE TO LOOK FOR ALL PRE-CHECKED BOXES OR AUTOMATIC CHARGES. I will be contacting my bank to dispute the fee. Additionally, I just looked back thru my card history and I was charged in January for the same service! For this fee I recall getting NO email, and cannot find one in my email history. Wow.