David a.

Terrible company, terrible customer service!
Avoid at all costs.
Do not use it for the sake of saving a few bucks

I would like to say that I am extremely disappointed with the service from booking.com and how your customer service can ruin the good perception about a company in no time.
I had a reservation in place. They sent me an email stating that the reservation would be cancel if I do not update the payment information.

I update the credit card details and then apparently they had problems with the payment again.

They send me an email cancelling my reservation without even checking that I had updated the credit card details.

I called the customer service number to explain the situation and to solve it and the reply I get is that is that the reservation has been cancelled.

I ask whether the person can make it right now that I am the phone and with many other credit cards that I possess to solve the issue and he says that no. And that the price would be the one that is currently available.

I find this showing COMPLETE lack of interest to support the customer and zero willing of do any effort from booking.com specially when they can just contact the property and state the problem and say that a new reservation on the exact same terms as the original one has been reinstated.

I also asked the representative to speak with a manager and his reply was that a manager would not be able to change nothing and that instead I should just focus in calling my bank to solve my financial problems.

AVOID AT ALL COSTS.