I booked a hotel in Zakythos Greece this past summer. Everything about this booking through AGODA said is was guaranteed. Literally, 25 minutes after I booked the Hotel, I received a message directly from the hotel my reservation was no longer guaranteed and they were good full. Now, Agoda refused to refund the money for a bogus booking they say is guaranteed. Save yourself some aggravation, DO NOT BOOK with this shady outfit. They will take your money and not provide a room. Dave L.