At first, when signing up, the app is pretty easy to get through but, the app has issues when it comes to being intuitive and easy to follow. It's super clunky. I had no clue on how this app was supposed to work after setting up the appointment. It was frustrating as I have used similar apps that had a much smoother UI experience from start to finish. I went from setting up my appointment to getting a calendar invite and no way to start the video session, if any. Such a horrible app.