Dave F.

I used to have two very happy energetic puppies 2 and 3 years old one of them is a service dog he's my medical alert dog and now I have two dogs that won't even go near PetSmart anymore because they are so scared of whatever happened when I had him vaccinated that it makes them pee right where they stand. They're both very good boys very well behaved. Lobo my white one he was a rescue and he was extremely underweight when I got him from the pound. Banfield recommended a certain type of food which come to find out my dog was allergic to and his whole face blew up and blisters and I had to take him back and spend another $175 with the optimum wellness plan on medications because of their bad advice then they recommended another food and it did the same thing I had to figure it out on my own. I don't know what happened behind them double doors in the back of PetSmart going into Banfield but it wasn't good. Since one is a federally protected animal I will get to the bottom of it. Here's the worst part this all happened within the first week and I told him to cancel my pet insurance that it obviously wasn't going to work cuz I couldn't bring the dogs in they're too scared of everybody there and they're not scared of nobody mind you. Apparently they didn't cancel it because 6 months later they're sending me to collections for over $500 for services never rendered, I guess I'm paying $500 for them to ruin my dogs to molest the happiness right out of them. Imagine this being your child and you taking drop them off right in the middle of a gang war and say see you later and drive off that's how I imagine what happened not saying it is. It's just disappointing that now I have to sue Banfield for traumatizing and hurting my service dog and for not canceling my insurance when I was standing face to face with the lady and she said she did. I am very very disappointed but it's a sue happy world so I'll leave another review when I'm done with that chapter of my life!