Dave A.

I attempted to book the Sieber House on Lake Rescue for 2 weeks this summer 2017 but was inexplicably declined. I found the house on homeway.com, where my dates were (and still are) available. I sent an inquiry to the property manager, Kristen Merrow at Lilypad Properties, who was quick to reply and answer my questions. She indicated the dates looked to be available but wanted to confirm with the homeowner. She included an invoice for the rental in her response. I heard nothing for 10 days. I sent two emails which were followed by another two weeks without a reply. Seeing that the home was still available, I went ahead and booked the reservation on the Homeaway site, only to finally receive an email from Kristen that my reservation was declined. I asked for an explanation but again, did not receive a reply. After filing a complaint with Homeaway, Kristen called me to claim that she did try to contact me outside of the homeaway system to recommend some other homes. She claims the house is booked for the entire summer but it still shows as available on the Homeaway site for my dates and most of the summer.

I hope the property owners are able to read this review and see how unprofessionally their property manager handled this situation. I put a lot of time and effort into planning my vacations and rely on sites like Homeaway to make the search and rental process secure and trouble-free. If homeowners are going to rent their homes, they (or those who manage the property) should provide accurate information on the rental and respond to the renter in a reasonable amount of time. Neither happened in this case and that is wrong.

Homeaway offered zero assistance and wouldn't even let me post this review on their site because, get this, I never stayed at the house... right morons... that's why I'm writing the review