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Anonymous A.

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1 Review by Anonymous

Mura Boutique

  • Mura Boutique

“Spent just under $300 and had to return most things”
1/28/21
Verified purchase

I was very excited about receiving my clothes but when they arrived the seams were lopsided and clothes were see through as well as being generally bad quality - one sleeve was even attached wonky. Return process was hard and customer service wasn't great. I got a credit note instead of a refund (which was on the website so fair enough) but I'm loathe to buy anything else from them again

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Mura B. – Mura Boutique Rep

Hi,

I am very sorry to know that your experience ordering from us was disappointing.

Please know that we take your feedback seriously and have taken it further for internal discussions.

It is very important to us that our customers are happy with the entire customer experience of purchasing with Mura.

All feedback from our lovely customers is highly valued, good and bad as it helps us moving forward so thank you again!

We would love to offer you something special as an apology, please email us to ask@muraboutique.com.au and we will process this for you.

With love,
Martha x

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