Darrow W.

Can I give negative stars? I ordered a bouquet for my mother, to be delivered the Thursday before Mother's Day, to avoid the busy delivery times. I called her on Mother's Day and learned the delivery was not made. 1 800 Flowers did not tell me! I called them, spent 45 minutes on the phone to ask for a solution. They promised a delivery on the Tuesday after Mother's Day. They did not deliver! They did not tell me about their failure to deliver a second time. I called today (the Friday after Mother's Day) and they still had not delivered, and could not offer me a delivery either today or tomorrow. I finally cancelled the order, and asked for a refund. When I asked the amount of the refund, the figure named by the operator was not the same as the amount charged to my credit card. So now I wonder if I will get my full refund. The operator said it could take 5-7 days for the refund to appear. Because of their history of promising delivery, and doing nothing, I will have to wait and see. The operator told me I would receive a $20 coupon for my next order, for my inconvenience. What can you get for $20? I am unlikely to give them any more of my money. I do not reccomend this company. Stay away. The operators I spoke with were kind, and friendly, but were unable to actually do anything helpful- not even get the refund amount right.