I ordered a headlight switch knob in August, the next day I cancelled the order, Ecklers said it was in shipping and they would try. I received the part the end of October. They didn't tell me it was backordered, they stated it was in shipping. I sent an e-mail to return it and learned there is a 25% restocking fee, it has been a week and no response. I will sell it on e-bay. I didn't realize they had such poor reviews. I will shop at Top Flight now who has 5 star reviews.