Dany D.

I ordered a garbage disposal and the plumber said it was the wrong model. KBA told me to return it for a refund. Got an RMA #, I had to chase after them to see what's going on with my refund. After 30 days, they told me the item was used and they are not refunding my money. They told me I can come to there warehouse in Boston to pick it up. I live in NYC. This item was never opened and this was a way for KBA to keep the item and my money. American Express came to my rescue and finally realized that this is wrong for KBA to handle there customers like that and issued me a credit. I highly recommend you don't buy anything from them. There customer service is a nightmare and you risk not getting your money back.