Dan S.

We ordered the kitchen suite for our new home.
August 19 ordered
August 28 notified by delivery company
August 29 two emails ignored by delivery company
August 31 call delivery company set up delivery and install for September 2
September 1 delivery company calls and to say sorry they did not schedule an installation
September 2 refrigerator and stove delivered and placed - dish washer and microwave sit in boxes in living room
September 6 installers place dish washer but discover that the micro wave is broken
September 6 order replacement microwave
September 13 8:06 PM call delivery company phone call is disconnected after 6 minute attempt to set up delivery time
September 13 8:17 PM second call and representive talks to supervisor wants to call installers and promises to call back in 20 minutes
September 13 10:32 realize the representative is not going to call back
September 14 get a phone call from delivery company to ask how the installation of the microwave went (the broken one is still in a box)
September 14 call third time for delivery and installation earliest date is September 23
September 15 get call from delivery company they have to change the delivery date -changed to September 26
September 16 we are in the fetal position
September 17 go to Walmart and purchase small microwave to get us through
September 17 Costco has had my money for a month I do not have a microwave
September 17 write a review - never dealing with an online order from Costco ever again