First off I would not even give it one star but I have to rate it in some way. My hover board came completely damaged, I have spoken to their "answering service" and all they tell me is that they cannot accept any phone calls and that customer service only response to emails. Well I have emailed them many times and have gotten zero responses. It has been three weeks of them not contacting me and after reading the reviews I see what everyone is up in arms about. Do not buy from this scamming bull$#*! website!