Dan S.

I signed up for a free trial in August 2019 and incurred $ 639.29 of recurring monthly charges for a service that was never used outside of the free trial and was mistakenly forgotten. When the charges were discovered, the legaltemplates.net support team provided no sympathy refusing to refund any of the charges beyond the current month despite the ability to see there had been no user activity for the entire billed period.

1). Legaltemplates.net provides no monthly invoice, statement, or receipt.
2). Legaltemplates.net uses a third party billing system of a different name that is easy to overlook on a monthly credit card or bank statement.

Of course the customer is responsible for cancelling but these two points suggest legaltemplates.net purposely bait customers to sign up for free trials and conceal the recurring charges. In the case of this review, 16 months of charges occurred without a single email from legaltemplates.net. This is wrong.

Legaltemplates.net could easily make this right by accepting a partial refund but refuses to do so. Legaltemplates.net advertises a 100% satisfaction guarantee on their website. It's unfortunate that a fair compromise offer for an honest mistake was rejected.