Had an issue with return policy--very restrictive in that buyer must pay for shipping back if product isn't as expected, or any other reason. I sent a message about their negative, discouraging slant on the return requirements an that I desired to not pay shipping back and to wait 22+ days for processing and refund... what? Ludicrous! BTW, still haven't heard anything back. They got their money from a one-time sale from me.