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Dankwart D.

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Experience: Entertainment

Member since January 2020

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1 Review by Dankwart

1/12/20
I have had a really bad experience with this company.

I have ordered key for two games here a long time ago, I even paid for buyer protection.

After my purchase I got a message that those games were added to my Kinguin Game Library where I thought they where safe since they never informed that any risk of the keys getting invalid existed - that's what I had paid extra buyer protection for.

Now, after a long time struggling with a disease I am getting slowly back into life and so also into gaming - but those keys I bought don't work and kinguin refuses to replace them - despite buyer protection, despite not having properly informed that any risk existed with that purchase.

I did provide any information they wanted but they say they can't clear it up and therefore wouldn't replace the keys ... well, thanks for nothing, I learned that I'm not the only one experiencing this with the "buyer protection". Their position is: "The Buyer Protection which you purchased does not guarantee you that you will recieve the replacement or refund." - well they should tell you *before* you buy!

With that slap into my face I can only advise to choose one of the attractive alternatives when buying games on the net.
johns1767
John S. – Kinguin Rep
Hello,
We are truly sorry to hear about your negative experience with our website and support.
We will try to amend it, however, in order for us to be able to address the issue in detail, please provide us with your order number.
Kind regards,
Tony

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