dani w.

I went to an event at We Work in Chicago (west loop) and spent time chatting with a stylist about RTR and their unlimited service, which I had been contemplating for some time now. I was never given a verbal expiration date, in fact, when I asked if I had to use it right away the stylist said no it can be activated when you are ready. So I browse the app/website for a week or so to see what I should start with first. After favoriting 100+ items, I was excited to start my trial month, but the code says it is not recognized. I decide to chat with a representative who tells me that the code expired on 11/24. Oddly this was not only not mentioned to me, but I was also told there was not an expiration date and there is not one on the card. This is extremely disappointing. The customer service was less than desired- with a long initial wait time and then a few minuted between each response, only to hear that there is nothing that can be done to help me and a very insincere "sorry" (only mentioned once during the conversation). I get that promo codes have to expire but how is it fair if you don't mention the dates anywhere on the card OR in person? I would have happily entered my card two days prior had I known that it was going to expire. This has been a less than impressive RTR experience, which is sad because I was quite interested in becoming a regular monthly subscriber.