Pretty much the same as everyone else. Stayed home all day, lost wages and no show. The tech finally called and said we are rescheduled two weeks later. We emptied our refrigerator out and put everything in ice chests. He said he had nine other repairs before us. That is crazy! I guess the lame bankrupt Sears is finding the only way to may any money. WHAT EVER YOU DO, FIND ANOTHER SERVICE COMPANY. Save yourself a whole lot of frustration.