One week after my last "cleaning and update" I was contacted by someone saying they were from TechXavvy and using your business phone number when the cell connection failed. He got into my computer and into my on-line banking and transferred $3000 from my equity account into my checking account and claimed that is was an advance so he could catch a crook when I sent him $3000 via wire transfer. Only later did I discover what he had done. All the people who talked to me had Indian accents, but used very Anglo-Saxon names. I would give your company a minus 10 if I could. I reported the incident to the US Commerce, but have not heard back from them.
Hello Mr. Proctor, We are really sorry and can understand that this is a very serious issue. TechXavvy provided you with special customer Identification Number and always inform our esteemed customers that if anyone call you in regards to your computer then ask the ID and if they couldn't provide you the number then don't entertain that person. However we are also going to take your complaint to Police and will initiate legal steps. We need your help and please provide the Name of the person, where you wired the amount and any other details which you have. Please email to support@techxavvy.com. Once again we are sorry however your support will help us to catch the crook.