Danielle U.

I ordered a log rack, which I received quickly. The box in which the rack was packaged was damaged and bag of screws, washers, etc. was open and spilled out, with several missing. When I called and politely requested they be replaced, was told they would be sent immediately and should arrive within "a few days" Ten days later I call and am told they haven't entered my request yet. This is after being on hold forever and transferred to be on hold again, and have to repeat my order number and story yet again. For the price, I think I can do much better in the future. Too much competition to put up with such sloppy service