Absolutely horrible service! I chose the bouquet I ordered based on the photo on their website (like everyone else) and what my family received was less than half the size, bare and terrible looking. They offered a 50% off coupon for next time, which I declined, stating that they needed to send new flowers. I paid $75 for this arrangement and was expecting so much more! They then offered to cancel my order, have the florist come pick up the flowers, and then send new ones later from a different florist... How embarrassing! The flowers were sent in sympathy and I am astonished that they had the nerve to say they would go knock on the door to take them back? I will never use this company again!