Danielle O.

Went to return and item my daughter bought because she was out of it and after just one use it broke and could not be used anymore. Managers at the store are not empowered to make returns without receipt. Daughter had been at mall with friends and paid cash from Christmas money. $50 bottle of sunless tanner! Spoke to corporate and waiting to hear back. Sephora has lost a customer because of how difficult this experience has been. I spent lots of money there, have proof of buying item in the past, more than once and was told by store mgr a big fat NO and that hands are tied. My past purchase of this item was more than 60 days (of course it was this product lasts a while and that's why she purchased last month!) if you shake the bottle you can tell it's still full. Ridiculous policy that is not customer friendly. I would be embarrassed to be a manager and not empowered to fix a customer issue.Will probably move to Ulta now for all purchases. Can't trust their products will last for how expensive the purchase is.