Danielle M.

I have been using StubHub for years to sell tickets and never had a problem. I was recently charged a 50% penalty fee. I tried to sell my tickets and hours later didn't receive a posting confirmation or sale acknowledgement email. I couldn't even find my posting so it made sense to post again. They sold however the sale was cancelled by StubHub since they already sold. I disputed the claim and explained that what I stated above and they only refunded half of my fee. I appreciate that but strongly feel they should have reconsidered a full refund consuming my seller rating and missing confirmation emails. They completely ignored my appeal without any response. I finally spoke to someone and refuse to do have the review team re-open my claim. I guess I won't be a customer anymore. Very disappointed.