Danielle L.

I decided to order directly form Juvia's Place to help support a smaller brand, instead of buying from Ulta. Big mistake. I placed and order for foundation and powder on July 15th and paid for 7-10 business day shipping. I received a notification via email that my package had shipped on July 19th (i was happy with this time frame) and was given a tracking number. The tracking number only said that the shipping label was created, and it was still in NJ. After a few days it was the same, it wasn't even able to give and estimated delivery date- it was obvious the package never got to FedEx. I contacted Juvia's Place support on July 24th. I received a quick response, from Jovy A., that she is looking into the matter. I asked if I could change the address because I may not be able to receive the package if it is delayed further, she said no changes can be made. I then asked for the order to be canceled- she stated that can not be done since the shipping label was already created. She said she forwarded my information to the shipping department. To cover all my bases, I called FedEx on July 25th and confirmed they have not received the package. On July 26th I again contacted Jovy and asked again to cancel my order I no longer want to receive the items and I would like a refund. She stated that can't be done but the shipping department is looking into my issue. The final response I got back was "We apologize but we are no longer able to cancel. Once the order is confirmed in the system, it is already endorsed for fulfillment due to the volume of orders so we can arrange the shipping in a timely manner".
I have put in a dispute with my bank since Juvia's Place is unwilling to fix my issues internally.
DO NOT BUY FROM THEM