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Every time I ordered from Zaful I had an issue. Whenever I need to return or exchange something it is the hardest most complicated process for no reason. I spoke with customer service on the phone today about this issue, since the online support team are not helping me what so ever online. They just copy and paste the same response and do not even try to work with you. The lady I spoke with on the phone HUNG UP ON ME while I was speaking with her because she got frustrated with me and was just as unhelpful. This is the WORST service I have ever seen from a company. This company is the most unprofessional company I have ever dealt with in my life. I will never buy from Zaful again and I will make sure I tell everyone I know to never order from here and waste their time and money. Additionally, the clothing is made very cheap and the sizes are never accurate. If I could leave no stars I would.
Danielle H.'s review of ZAFUL earned a Very Helpful vote
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Danielle,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service