Danielle D.

A celebration was very quickly transformed into a monumental tragedy. Within a few hours of arriving to this home a part of our group was exposed to bed bugs- resulting in us all needing to take precautions to avoid further insult and injury. While Deans employees attempted to rectify the horrific experience it was a impossible feat given that the second location we were taken to in their array of apartments also had bed bugs upon inspection. Costas was understandable and as kind as a person could be. Lia attempted to remedy the situation and found a place to stay with another agency, but failed to inform them of entire situation putting us in a position to explain. They were obviously very upset and unhappy. We ultimately didn't stay with Airbnb- and fully blame Airbnb for their lack of a crisis plan, poor guidelines and policies and negligence. The company is not prepared for any such circumstance and believes it's within their rights to keep our money despite what happened during our first partial night stay in one of their registered apartments. The apartment we ultimately stayed in was not near the area we planned for, but was free of bed bugs so the bar was pretty low. Overall a god awful experience that I would not wish on my enemies. To say the cost to our overall group far exceed the cost of the apartment is a grand understatement to the tune of a few thousand dollars. I would stay away of boutique Athens until they understand completely how to manage communal apartments for travelers. I would also implore you to look elsewhere to book a place. Airbnb is not experienced and negligent in their practices. Especially given the fact that they admittedly asked us to go find a hotel that would be better equipped to handle "these types of situations". Because, all hotel guests should be exposed to the pests they have no plan to deal with.