Danielle B.

This is the WORST company I've ever dealt with in terms of customer service. I've been dealing with them for almost a month and it has been HELL. I ordered about $1,000 worth of merchandise for two parties I had coming up. I paid $40 to ship express and when Fed Ex delivered the package, the whole bag was ripped from end to end with only 1 out of 15 items in it. First of all, the bag said the items weighed a total of EIGHTEEN lbs and it was sent in a plastic bag, not a box. That was their first mistake. Im guessing the weight of the items ripped the bag open during the delivery process and I'm sure my items are spread from NY to CA at this point. Fed Ex is also at fault for delivering this package in the first place. They were supposed to report the package as damaged, but failed to do so. I have a door cam and the driver just folded the ripped package over and took his proof of delivery photo so he could go on about his day.
So I tried to reach out to Nasty Gal that day (11/06/23) to tell them I didn't receive 14 out of 15 of my items. They have ZERO live people to talk to and only allow communication through email. It took days for them to believe the package came like this and they finally said ok we will send you out another shipment for your missing items. Three of the items were out of stock at this point so on Nov. 8th they said they would refund me $188.82 and it would be in my account no later than 11/15/23. Okay cool. Nope, never got the refund TO THIS DAY.
All emails I received are at least two days later so communication with this company is a nightmare. They never resolve the issue, they only say my refund is on its way. Give it more time. BULLS**T.
I received the other items on 11/11/23 and it was already too late for my parties, things didn't fit, plus I was upset with dealing with this company so I returned all the items in a box with a Nasty Gal return label. It shows the third party they use to ship packages picked up my package from USPS on November 17th. I have not heard a word about whether they have received my return and I have yet to get a dime back from them for the items that were out of stock before. So here we are, it is December 3rd and I have ZERO refund from Nasty Gal and not a single item to show for the near $1,000 I am out of pocket for. I am furious and will be filing a small claims against this shady company.