Daniel D.

I received a damaged product, and I reported it as damaged on 3rd MARCH, it was picked up and returned 9th MARCH, after that there was no communication whatsoever from Lazada with regards to the refund! I contacted them again on the 22nd MARCH, and I was told I would be contacted the following week about the refund but as usual Lazada did NOT contact me again.

I followed up with them again on 2nd April the woman promised to contact me within 24hours for the matter to be settled and again NO ONE has contacted me since then, I followed up for the 4th time on the 9th of April and then they send me an email to ask me for the tracking number, the courier, and date Item was returned even though the Courier was sent by Lazada themselves.
Its got assigned a new case number because apparently the old case number was abandoned.

I contacted Lazada again on 17th April and explained the situation AGAIN. And the same bull$#*! all over again.

Now the question is how many times is the customer expected to keep following up on this until Lazada decides to actually do the refund?

Or is it a tactic to steal money from customers through GROSS Negligence?
Is the only option now Legal action?

Do we have to personally walk in to Lazada HQ offices to get our refund?

Lazada Malaysia HQ
Level 20, Menara Worldwide
******* Kuala Lumpur, Kuala Lumpur
Malaysia