I had a shipping problem with the shipper actually stabbed my lift with a forklift, looked like most of everything was there (most importantly had the shipper sign for damage) everything else was a breeze because I followed the instructions on in case there was damage in shipping. Top Secret was more accommodating then they had to be. Plus, the second time I had to call and get more parts because I discovered more was damaged then I originally told them. Wasn't a problem, they sent me everything I needed to get my lift up and going with new parts. As for the lift it has worked perfectly and I'm super happy with it, for the money it definitely was worth it. Customer service is a huge plus!