Daniel B.

I had booked a free cancellation holiday place with booking.com (booking number *******749). The policy read that I would not be charged if I cancelled more than a month before my stay and a prepayment would be charged of 50%. Which I was completely ok with. Except when I did cancel almost 5months before my stay I received a cancellation verification e-mail from booking.com confirming cancellation and that I should not need to do anything further from thereon. Well it has now been 11 days and I still haven't received my money back and if I did not call booking.com yesterday then they would've never even have known that I have not been refunded. Booking.com then just went on to explain it would take them another 5days to try get my money back from the property! Hello! I did not book with the property directly. I booked with booking.com to allow for the security of my money. That is why you charge a 15% commission to your clients to secure our trust in your service. I am still waiting for my refund as booking.com claim to now need to first consult with the property! Very bad booking.com!