dan h.

BEWARE - i have an ultimate hosting package with GoDaddy with 3 websites, 3 SSL's, emails etc...

I contacted them yesterday to say that i would like to add 2 emails and could they delete 1 of my websites as i no longer use it as i closed that business down.

They deleted the website but then my other 2 websites went down without any warning, i asked the agent what happened and he said because ive deleted it ive had to switch some things round and its just an SSL error but don't worry please allow some time for the SSL to propagate and it could take a maximum of 24 hours!

Oh my god i panicked i have 50 staff selling through 1 website and over 5,000 Active customers!

On my other website i have 20 staff selling through the website and over 2,500 Active customers!

I decided that there was something not right going on so i contacted goDaddy again and was told there were errors with my sites, ssl errors, index errors, pointing errors etc, after a few hours the website with 50 staff selling through it was back up and running but the other website was not.

I spent 5 hours 51 minutes on the phone yesterday with GoDaddy and then i gave up when they finally put my website back up but the payment gateway was broken and the logo was broken and the last agent i was speaking to was freaking out as he couldnt fix the issue, the last call was 1 hour 31 minutes i was left on hold that long that the hold music stopped playing and the phone went silent so i decided to go to bed and call early the following day and start this all over again.

This is now day 2 so i have woken up early and contacted GoDaddy as 1 of my websites is still not fixed and i need to contact my staff this morning and tell them not to come into work as we have no website.

I asked to speak to a Supervisor to lodge a formal complaint as this has now cost me a lot of money and time, i am still assessing the damage to my business as i have received several customer complaints, my staff are unable to work and i have lost revenue in the excess of between £5,000 to £10,000 already.

After 55 minutes i was transferred to a Supervisor where i expressed to lodge a formal complain he listened to what i had to say but did not ask me specific questions like when you normally lodge a complaint you would normally fill out a form but this was not done, basically to cut this short, they gave me 3 options to fix the problem and 2 of those options where for me to pay and fix it myself! Last option was for them to fix it but it could take up to 3 days to fix!

This now going to ruin my business, all businesses have had it hard due to Covid and now for this to happen is just Bad Luck, no compensation was mentioned, no proper official complaint procedure, i literally feel like i have been raped by these guys and they are smiling at me saying hahaha their is nothing you can do about it...

I will contact my Solicitor at 9am and i am 100% fighting these guys in Court for this even it kills me and destroys all my businesses...