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I have written three times to lightinthebox.com about a thermometer order from March. The company does respond, but with a fake "pre-shipment" shipping label number. This is not trackable because it. Ever really was shipped now they offer a coupon because they can no longer track the package. Although the coupon is generous thought, it is not practical. lightinthebox.com still has well over $100 of merchandise that I paid for. No coupon can suffice and no purchase will be made because I cannot trust that a new order will be shipped. The money is still stolen without the product.
Lightinthebox.com a loss of shipping information is not my problem.
The thermometers that I ordered need to be resent or a FULL refund. L should be given! 4 Months of no product and then keeping my money is wrong!
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Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.