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I purchased two garments for my wife prior to Christmas. Neither fit so I returned them 12/27/22. I tracked the package. It took them 5 days after they received package to admit they had it. Now they are going to take 10-15 to refund my money. This is a terrible company. They don't have a functional customer service and are unapologetic. Please save yourself the agony of dealing with them.
Dan D.'s review of LilySilk earned 9 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Sorry for the misunderstanding here,
Usually, we will process the refund or exchange once we receive feedback from our warehouse, but sometimes the feedback from our warehouse may be delayed due to the large volume of orders in the peak season.
Sorry again for any inconvenience.
And we appreciate very much your feedback.
We will continue to improve our return policy in the future and satisfy every LILYSILK user as much as possible.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues.
We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service