Dan C.

I see the reviews, some positive - but I have to say that I just had the worst experience ever. We order routinely from places like Snake River, Dartagan, Wild Forks, Markys, Island Creek Oysters, etc. in addition to several family operations in US - all food orders of perishable items, shipped across the US in all months of the year including summer. Never had a problem w/ any of them and if we did (i. E, food at air temp, concern for status of meat), it was dealt with immediately and fairly.

Tried first-time shipping from this place (guinea pig meat) and it arrived w/ a tiny ice pack (that was melted and at air temp which in Alabama is quite warm), terrible insulation, and meat that was at air temp (not even cool to touch). Concerned and of course try contacting them, no response, resort to phone calls and finally get a man who was not pleasant at all. Accusatory of me lying about the meat, angry, raised voice, and at one point I thought he was yelling at me (!?). Needless to say, was completely disappointed about this. He demanded that I ship the meat back to him (a bit weird for a meat product, but fine, whatever), told me he would give me mailing address, and of course, nothing. I doubt that this company will follow-up or give me a refund if I ship this back (I have the meat saved and just need the address, but will probably lose additional shipping costs plus the cost of this product).

All in all, it was terrible. I will never use this market again. Not sure if there are multiple people at this company and I just got the bad egg, as I see positive reviews here, but I will be trusting the other companies that I routinely use.