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Frank Z.

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1 Review by Frank

Spokeo

  • Spokeo

“Watch out for unexpected increases”
9/16/21

I really like Spokeo, and it has served me well.
However, when I logged in yesterday, I was asked to update my CC info. When I did I was immediately charged $177, instead of the $70.80 annual fee I had been paying, with no prior notice. Even when I logged in the screen showed that the fee was $70.80, but that the 2022 fee would be $177. I then received a message from my credit card statement saying that there was a $177 charge from Spokeo. The 'pending' charge still shows on my CC statement today, even though I called Spokeo and had them cancel the paid subscription IMMEDIATELY.

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Spokeo I. – Spokeo Rep

Dear Dan,

I am sorry to hear this. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

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