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I ordered a tire from them through Walmart. I then found one cheaper on line and canceled that order which they approved. I then tried to order the tire from another provider on Walmart at which time Walmart said there was suspicious activity on my card and canceled my order and put a hold on my card. Fine. Stupid, but fine. Three days later, I then ordered the tire directly through Tirebuyer with a different credit card, which was approved, and I have the order receipt and number, etc. The tire never arrived, so I contacted them, and they said it was canceled because my card was declined. This was a lie as there is nothing wrong with my card or my credit and the charge was approved immediately, hence the receipt. Apparently, they saw the same name and address and the previous cancellation and some lackey or bean counter decided to cancel that as well. When I asked them directly if they were refusing to sell me a tire, the rep said I should check with my bank. What ridiculous customer service. My credit is good, my second card was NOT on hold, and the rep was about as rude and condescending as they can get. Never will I buy anything from this company, and I recommend that others pay close attention to their customer service.
Date of experience: September 15,2023
* Tirebuyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Dan! First and foremost, I want to apologize for any inconvenience you have experienced during this process.
I understand that you initially placed an order through Walmart, canceled it, and then encountered issues when attempting to make a subsequent purchase through Tirebuyer. It appears there may have been some confusion regarding the payment process, and I would like to clarify our stance on this matter.
Tirebuyer utilizes a third-party payment processing company to handle transactions, and this company is responsible for verifying and approving credit card transactions. Unfortunately, in your case, it seems that this payment processing company declined the card for reasons beyond our control. We do not have direct access to or control over the decision-making process of this third-party service.
I understand your frustration, and I sincerely apologize for any inconvenience you have experienced. We value your business and strive to provide excellent customer service. I regret that our representative's response did not meet your expectations, and we will address this matter internally to ensure better communication in the future.
I want to assure you that we appreciate your interest in purchasing from Tirebuyer, and we do not have any intention of refusing service to our customers. It was not our intention to inconvenience you in any way, and we genuinely hope that you will consider us for your future tire needs.