Dana M.

I am a repeat buyer and absolytely love this company! This is not only a simple but speedy way to order and the blinds come out lovely every time.

I had done a "test" sale with them about a year ago which went quickly and the few items I sent them all sold so I thought this was a great way to do thrifting. I recently lost a LOT of weight and did a massive closet clean out (including some shoes) and sent it off to ThredUp in August 2021. Via their app, I tracked the package which took one full month to even arrive to them in late September via USPS. It is now more than four months later and I finally got an update online saying it should be processed by 1/22/22. Granted it was a LOT of items but by the time they get around to it, my package will have been in progress for five months. I understand being understaffed or if holiday rush is challenging. But this was begun last SUMMER and there is virtually no way to communicate with them. (probably by design since they don't seem to be all that interested in customer fulfillment). Anyway, this will be my last attempt with ThredUp. Once my items sell and my personal points are used, I'll be done with them. They seem to be an organizational nightmare and at this stage I have no choice but to let it all play out. Frustrating...