Dana L.

I booked a vacation through this company to stay at property #******* for a week. This was booked one week prior to me arriving at the beach house. I had unfortunate events arise and was forced to cancel my trip. I had purchased the trip insurance through Home Away. So I emailed the property owner and he quickly sent me a refund for my 300 dollar deposit and let me know he had a 60 day prior cancellation policy and he was keeping the remainder of my money. He did not send me documentation of this policy until 4 days after accepting my reservation and money.

I have been working with Home Away for 2 weeks now to sort out why my trip insurance is not covering this and how it is acceptable to let me know after taking my money that I would have needed to cancel my trip almost 2 months before making it to qualify. I have heard nothing back from customer service. I was told an email covering that they said I was getting a refund would be sent after our call and have nothing to show. I have sent in emails waited on hold and still 2 weeks later no refund no communication.

I would not recommend this company for any travel reservations as you are not covered with insurance and will never be able to get any one to return your call or email you if you have any issues.